Saturday, January 29, 2011

Not able to load msnbc.com. Weird timeouts. Is my router to blame?

And everything has been taking a long time to connect the past couple days. Wireless is working for msnbc.com and other site just fine though.

Below is what a log for tracert for www.msnbc.com. Any clues in it?

Tracing route to msnbc.com [207.46.245.60]
over a maximum of 30 hops:

  1    <1 ms    <1 ms    <1 ms  192.168.0.1
  2   165 ms    43 ms    43 ms  eugn-dsl-gw08-200.eugn.qwest.net [67.42.192.200]

  3   217 ms   229 ms   192 ms  eugn-agw1.inet.qwest.net [67.42.193.57]
  4    90 ms    92 ms    97 ms  eug-core-01.inet.qwest.net [205.171.150.57]
  5   123 ms   124 ms   127 ms  sea-core-02.inet.qwest.net [67.14.1.198]
  6   143 ms   141 ms    49 ms  sea-edge-01.inet.qwest.net [205.171.26.134]
  7   139 ms    51 ms    49 ms  65.116.65.166
  8   190 ms    63 ms    50 ms  ge-0-3-0-54.wst-64cb-1a.ntwk.msn.net [207.46.46.
33]
  9   132 ms    50 ms    49 ms  ge-0-2-0-0.tuk-64cb-1b.ntwk.msn.net [207.46.47.7
0]
 10    88 ms     *      301 ms  ten2-4.tuk-76c-1b.ntwk.msn.net [207.46.46.23]
 11     *        *        *     Request timed out.
 12     *        *        *     Request timed out.
 13     *        *        *     Request timed out.
 14     *        *        *     Request timed out.
 15     *        *        *     Request timed out.
 16     *        *        *     Request timed out.
 17     *        *        *     Request timed out.
 18     *        *        *     Request timed out.
 19     *        *        *     Request timed out.
 20     *        *        *     Request timed out.
 21     *        *        *     Request timed out.
 22     *        *        *     Request timed out.
 23     *        *        *     Request timed out.
 24     *        *        *     Request timed out.
 25

not sure on how to make this look good on here. Blockquote tags did not help.

Here is the tracert for the wireless connection, coming from the same router (different computer though)

Tracing route to msnbc.com [207.46.150.20] over a maximum of 30 hops:

1     1 ms     4 ms     2 ms  qwestmodem.domain.actdsltmp [192.168.0.1]
2   185 ms   207 ms   178 ms  eugn-dsl-gw08-200.eugn.qwest.net [67.42.192.200]

3   169 ms   191 ms   226 ms  eugn-agw1.inet.qwest.net [67.42.193.57]
4    44 ms    52 ms    48 ms  eug-core-01.inet.qwest.net [205.171.150.57]
5    87 ms    86 ms    92 ms  sea-core-02.inet.qwest.net [67.14.1.198]
6    55 ms    51 ms    49 ms  sea-edge-01.inet.qwest.net [205.171.26.134]
7   110 ms   115 ms    51 ms  65.116.65.166
8   204 ms   196 ms    85 ms  ge-0-3-0-54.wst-64cb-1a.ntwk.msn.net [207.46.46.33]
9   131 ms    51 ms    51 ms  ge-1-0-0-0.cpk-64c-1a.ntwk.msn.net [207.46.43.218]
10    90 ms    58 ms    49 ms  ten3-4.cpk-76c-1b.ntwk.msn.net [207.46.47.193]
11    82 ms    54 ms    50 ms  10.22.0.14
12     *     10.22.0.10  reports: Destination net unreachable.
  • First, it could be a problem with the LAN side network port on the modem. Get a replacement unit in from your ISP and see if that helps.

    However, it's worth noting that I had a very similar problem on a business class DSL line that involved not being able to access MSNBC.com, Microsoft.com and a few other sites. I ended up calling my ISP and got an interesting tip: switch my DSL modem from PPPoE to PPPoA. They had very similar problems with some other businesses in the city and that "fixed" it. My contact wasn't a technical person so I wasn't able to get any specific reason as to why that changed things for the better. I know it sounds weird... but that's because it is. =) You might want to give that a try if the modem and your ISP network supports it.

    bobber205 : Does this explain why wirless works with no issues? I have a tomato firmware router plugged into the modem/router that my ISP gave me and the wireless for that Tomato/Linksys router can get to msnbc fine. This just started happening last night.
    Gerald Combs : Switching from PPPoE to PPPoA gives you a "normal" 1500-byte MTU. This can often avoid path MTU problems.
    Wesley 'Nonapeptide' : @bobber: now that I understand that the wireless is not a function of the modem itself, that indeed does change things. Probably neither of my suggestions are relevant now.
    Wesley 'Nonapeptide' : @Gerald Combs: Thanks for that tip! Any documentation that you're aware of that could school me further in this topic?
    bobber205 : Both my modem and my linksys router have wireless.
    Wesley 'Nonapeptide' : But you're not using the modem's wireless, correct?
    bobber205 : I was. The modem's wireless was able to get to the site just fine. The ethernet was not.
    Wesley 'Nonapeptide' : Hrm. Oh well. No worries now since it seems Zypher has nailed the problem.
  • MSNBC has DNS round robbin setup, your wireless computer is getting a different response than your non wireless computer. It appears that a router between you and the edge router that services the 207.46.245.60 Address is having issues. while there are no issues with the path to the 207.46.150.20 network. I would try specifying those ips manually in a traceroute and not relying on DNS, if you get the same results - .60 un available - then you'll just have to wait it out.

    bobber205 : I just tried plugging my cord for the computer having problems into the linksys/tomato router and it works. Pretty sweet. :)
    From Zypher

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