Hi,
I have a brand new windows 2008 server (64 bit) with a brand new installation of Office 2007, fully patched with all windows updates etc.
Every time I try to run any of the office apps it crashes immediately, even in safe mode.
the only remotely useful information I get is:
Exception Code: c0000005
Exception Data: 00000008
If I Run in compatibility mode for windows XP, everything is fine.
Anyone ever seen this before? I've tried turning off DEP but that made no difference either
Thanks
Tim
-
Could you trace what's going on with Process Monitor from sysinternals ? It's free and you can get it here: http://technet.microsoft.com/en-us/sysinternals/bb896645.aspx
If you send me the trace file, i can look what is generating this error
From Mathieu Chateau -
Check Event Viewer (both Application and System). Test the memory on the server with memtes86+. Search for other logs (search for all files changed in the last few minutes). Check if you have enough disk space.
From Mircea Vutcovici -
Have you checked the minidump yet? It might give you a very good idea of what's causing the crash (likely a driver). MS has a KB on how to read minidumps.
tony roth : does office create mini dumps or any dumps at all?Chris S : Ah, office is crashing; when you said "safe mode" I automatically thought you meant Windows was crashing. Sorry, brain fart.From Chris S
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